FAQs

How long will it take for my hire equipment to arrive?

Depending on your delivery location and equipment availability will be delivered next day (or in some cases same day). Contact your branch on 1300 744 736 for more information.

How is the equipment maintained and tested?

All hire equipment is maintained to Australian Standards and manufacturer’s recommendations.

What payment options do you have available?

Payment can be made by credit card (most major cards) and via purchase order. To discuss alternate payment methods please contact your branch on 1300 744 736.

What should I do if my equipment is damaged or malfunctions during use?

Please discontinue use immediately and contact your branch so we can arrange a suitable replacement and repair the damaged equipment. PLEASE NOTE: Do not attempt to repair the equipment under any circumstances. In many cases, equipment may still be under warranty and any authorised repairs may void the warranty.

What freight providers do we use?

For most equipment we use TNT Express, however, we can arrange for equipment to be dispatched through your preferred provider if required. If you wish to use your own freight provider then please notify your branch prior to dispatch.

Does my equipment come with certificate of test?

Yes, when required all lifting equipment is supplied with certificate of inspection or test.

Do load cells come with calibration certificates?

Yes, all load cells are issued with a valid NATA calibration certificate.